Minister of State for Artificial Intelligence: Employ advanced technology to enhance government services
Tapping advanced technology to enhance the government performance within its service channels is very important to facilitate the completion of transactions that lead to happiness and higher quality of life, His Excellency Omar bin Sultan Al Olama, Minister of State for Artificial Intelligence, said during his visit to one of the Abu Dhabi Government Services Centre ‘TAMM’, managed by Abu Dhabi Smart Solutions and Services Authority (ADSSSA).
H.E. Al Olama was briefed about the innovative technological solutions being used under the program to provide next-generation government services. He said: “TAMM represents an actual example of the future which employs technology and innovation that enrich the customer experience. It reflects the concept of an end-to-end journey, which provides integrated services from the beginning to the end.
He further commended the TAMM centre for its unique and modern design that redefines the concept of government services, including the readiness of the center to serve all categories of citizens, residents, investors, tourists, people of determination, senior Emiratis as well as the excellent level of services offered.
During the visit, H.E. Al Olama listened to the TAMM team’s presentation about the concept of integrated customer journeys, as well as reviewed the quality and level of services being provided in the centres, which reflect an inspirational working environment, while keeping pace with the latest modern trends, and supported by a team of qualified citizens capable of responding to the needs of all segments of society.
The Minister was welcomed by H.E. Dr. Rauda Al-Saadi, Director General of ADSSSA, Eng. Mohammed Al-Askar, Director of Government Affairs and Partnerships Management sector, and several senior officials who accompanied the Minister during his tour of TAMM, where the group visited the five main zones of the Centre, such as the ‘Greeting Area’ that promotes communication and engagement between the employee and customers, where they are received in a unique and welcoming way, apart from the usual form and the traditional reception offices. He was also led to the ‘One to One Area’, dedicated to providing support to customers and advising them to get their services done quickly.
Another zone visited was the ‘Self-Service Area’, which allows the customer to complete various services in a convenient and quick manner. Meanwhile, the ‘Investors Area’ provides a one-stop-shop for businessmen and entrepreneurs looking to start a business in Abu Dhabi, while the ‘Co-Create Area’ is an interactive platform that enables customers to share their opinions and suggestions, thereby enhancing effective communication and supporting continuous improvement.
Al-Saadi: Increasing positive impact on the lives of Abu Dhabi residents
H.E. Dr. Al Saadi expressed her appreciation to the Minister’s visit and noted ADSSSA’s commitment in line with the vision of the country’s wise leadership to enhance government services through leading government digital services and enhance the level of efficiency in government work with the latest information and communications technology and increase its positive impact on the lives of Abu Dhabi residents.
H.E added: “The Authority is keen to support national efforts in the field of artificial intelligence and other advanced technologies aimed at creating an environment conducive to innovation. We are keen to expand strategic partnerships with national entities from public and private sectors and international organizations that serve the objectives of the Abu Dhabi Government Accelerator’s Program ‘Ghadan 21’, with the goal of enhancing the business environment to stimulate investment in the emirate as well as improve the quality of life of citizens with the support of knowledge and innovation.”
ADSSSA oversees the establishment of customer service centres that provide smart and integrated services in accordance with leading best practices. The Abu Dhabi Government Services Centres ‘TAMM’, an advanced integrated platform which provides customers with easy access to all government services under unified channels, which is major move within the government services sector leveraging Abu Dhabi’s strengths in digital infrastructure to ensure the provision of government services that exceed the expectations of customers and accelerates the emirate’s journey to sustainable development.