Ericsson and MTN win ‘Delivering Excellence in Customer Experience Award’ at AfricaCom 2019


Ericsson (NASDAQ: ERIC) and MTN Group (JSE: MTN) have jointly won the ‘Delivering Excellence in Customer Experience Award at AfricaCom 2019 in Cape Town, South Africa for Ericsson Customer Experience Program (ECEP) that was rolled out.

The ECEP is a proactive approach to improving customer experience by focusing on network performance improvements in operator 2G, 3G and LTE networks. During 2018 and 2019 the program was run in eight MTN OPCO networks Guinea Bissau, Liberia, Ghana, Benin, Nigeria, Cameroon, Rwanda and South Africa.

The objectives of the program are twofold:

  1. To provide operators with a SMART CAPEX recommendation based on a factual network evolution proposal aligned with operator budget cycle timeframe
  2. To provide insights and recommendations, with cluster-based implementation, in order to improve on customer experience and network performance.

This award recognises a company or initiative that puts the customer first. It acknowledges those that contribute to enhancing the UX for consumers across the continent

AfricaCom is one of Africa’s largest telecoms and technology events and was attended by more than 15000 attendees, 450 speakers and 500 exhibitors. The awards celebrate the achievements of the best companies, solutions, products and personalities improving connectivity and driving Africa towards the Fourth Industrial Revolution.


An Ericsson Mobility Report article published on November 12th describes MTN’s structured and proactive approach to improving customer experience by connecting network performance improvements to customer satisfaction and ultimately commercial results. Read more about it here

  1. ps4 games says

    Very nice post. I absolutely love this site.


  2. It’s actually a nice and useful piece of info.

    I am happy that you simply shared this useful information with us.
    Please keep us informed like this. Thanks for sharing.

  3. Canopy CBD Reviews says

    Wow! At last I got a blog from where I be capable of truly take useful information regarding my study and knowledge.

  4. says

    Hi there are using WordPress for your blog platform?
    I’m new to the blog world but I’m trying to get started and create my own. Do
    you require any coding knowledge to make your own blog?
    Any help would be really appreciated!

  5. ???????? says

    Like!! Great article post.Really thank you! Really Cool.

Leave A Reply

Your email address will not be published.

Do NOT follow this link or you will be banned from the site!