Experience Hub wins big at the Gulf Customer Experience Awards 2021

Experience Hub, the destination partner of Abu Dhabi’s premier leisure and entertainment hub Yas Island, is proud to be the winner of three categories at this year’s Gulf Customer Experience Awards.

Experience Hub’s expert Customer Experience team won the following three awards:

  • Won Overall Winner for the Gulf Customer Experience Awards – with the highest score out of all the entries!
  • Best Contact Centre – Gold Award
  • Employee Engagement & Happiness – Silver Award

The Gulf Customer Experience Awards are the region’s premier celebration of customer experience, acknowledging the incredible work of customer experience professionals across the Gulf.  This year’s awards ceremony was held live in Dubai yesterday.

“We are delighted to have been recognised for the world-class customer service that our excellent concierge team delivers,” says Liam Findlay, General Manager of Experience Hub “Yas Concierge and Experience Hub have been on a customer experience transformation journey and we are so proud to now be leaders in destination customer experience, which is fitting for a destination that is like nowhere else.”

Yas Concierge was established in 2018, as an integral part of the overarching 2022 vision for Yas Island. Yas Concierge has since successfully delivered experiences for guests that are welcoming, memorable, and exhilarating through the entire customer journey, providing a one-stop-shop for all guests. As part of ‘The Yas Concierge Way’ customer experience training program, the concierge team has empowered employees to deliver “wow” moments for guests no matter the communication channel or request.

For more information about Experience Hub, please visit 

For more information about Yas Island, please visit: www.yasisland.ae

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