Serco Middle East takes the lead in delivering comprehensive services to the newly expanded Galleria mall on Al Maryah Island

Serco to deliver Total Infrastructure and Facilities Management solution as part of a five-year contract

Serco Middle East, a leading provider of essential public services, has announced that it is delivering a turnkey Infrastructure and Facilities Management solution for The Galleria on Al Maryah Island in Abu Dhabi. As part of their five-year contract, the company will handle all maintenance of the existing and expanded asset covering everything from specialist infrastructure systems through to operational elements such as security and valet services.

The mall is the result of a visionary collaboration between Gulf Related and Mubadala Real Estate and Infrastructure (MREI) and following the recent expansion it now offers more than 1.8 million square feet of leasable space. As the key delivery partner, Serco is delivering all core support services relating to the development, spanning 270 indoor and outdoor shops, 70 dining areas and housing entertainment options such as cinemas, urban parks and children’s play areas. With over 400,000 visitors over the first few opening days, and with much praise by press and visitors alike, the Galleria has already confirmed itself as one of the busiest and highest quality retail destinations in the Middle East.

Edward Gallagher, Managing Director for Integrated Services, Serco Middle East said: “We are extremely proud to be the delivery partner for such a superb complex, which promises to be a huge attraction for decades to come. To support the expansion of The Galleria, we have provided innovative solutions to the challenges presented by such a high-footfall space and through a mix of innovative technology and Serco’s global know-how, have deployed an operation which from day one has delivered a vibrant, clean and safe environment for hundreds of thousands of visitors. We relish the challenge of such a customer facing environment, allowing our trusted and talented staff to bring our approach of “making a difference every day” to life.”


Serco has been operating in the Middle East since 1947 and has evolved to employ more than 4,500 people across five countries including the UAE and the Kingdom of Saudi Arabia. The company specialises in the sectors of Transport, Defence, Health and Citizen Services. Across all segments, Serco works closely with government and quasi-government organisations to drive efficiency, implement cost-savings and deliver services which maximise life-span and value in their assets and infrastructure. Nationalisation is a critical part of Serco’s work in the Middle East and amongst a range of country-specific initiatives in the GCC, it holds Platinum status in the Tawteen programme.

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