The Dubai Mall launches VAT refund service in partnership with Planet

Adding to the convenience of tourists, The Dubai Mall in partnership with international payments service provider Planet, has launched pre-validation VAT refund pilot service called ‘City Validation’ in the UAE.

The first mall in the UAE to launch such a new innovative service, visitors to The Dubai Mall can now benefit from a hassle-free option to claim their VAT refunds effortlessly, as they enjoy last-minute shopping at the mall.

Seven self-service kiosks have been deployed across The Dubai Mall for shoppers to claim their shopping refund before exiting the UAE. Tourists need to simply present a valid boarding pass, their original passport or GCC national ID which was used for tax-free shopping, the original receipts and tax-free tags issued by the merchant (which must be validated within 90 days from the date of tag issuance). Instructions on the kiosk will guide tourists to complete the validation process enabling them to claim a VAT refund which can be processed on a Credit/Debit card, WeChat or Cash.

Commencing the service at the world’s most-visited retail and entertainment destination, this VAT refund service adds to The Dubai Mall’s growing portfolio of premium customer services offering a stress-free exit to International shoppers from UAE. The VAT refund service is available daily during mall operational hours.

For more information, visit or call 800 DUBAI MALL (800 38224 6255)

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