Arthur D. Little Survey with UAE Banks Highlights Digital Complexity and Employee Readiness Challenges in UAE’s Omnichannel Banking

 

  • 72% of UAE banking employees operate in mobile-first environments, while only 46% of KSA employees do the same.
  • 43% of Saudi banking employees and 42% of UAE employees report challenges transferring customer issues across channels.
  • 35% of employees in both KSA and UAE cite customer data security as a top concern in cross-channel operations.
  • Generational divides persist across the region, with employees over 45 showing only 28% satisfaction with digital tools.
  • Backend modernization, cybersecurity, and targeted training are essential priorities for achieving seamless omnichannel banking.

 

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