According to Sharad Agarwal, CEO of Cyber Gear, “AI is truly a game changer. Chatbot applications allow businesses to simplify complex tasks and transactions, reduce costs, improve response times, and enhance customer satisfaction. Bots can also streamline processes, make decisions based on data, and generate insights from customer conversations.”
AI enables us to provide customers with convenient, personalized, and timely assistance through any digital touchpoint with simple rule-based chatbots that can mimic human conversation.
It is easy to create helpful chatbots that enable customers to get the answers they are looking for without having to speak to a human agent.
What is more, you can quickly build a chatbot using a simple drag-and-drop interface and pre-defined and customizable templates.
AI chatbots use natural language processing or machine learning to understand customer requests and improve with each interaction.
Most intelligent bot solutions, lower your customer support 24/7 with simple rule-based or intent-based conversational chatbots.
Here are 3 good reasons why you should be using AI chatbots for your business:
1. Acquire: Utilize unique entry points to capture leads.
2. Grow: Increase conversion rates with personalized offers.
3. Retain: Keep customers engaged and enrich their browsing experience
According to the Zendesk Customer Experience Trends Report 2023, 72 percent of business leaders said expanding AI and chatbots across the customer experience is their priority over the next 12 months.
Sharad Agarwal, added, “Using AI to enrich your customer experience is a no-brainer. Now you can build intelligent chatbots to engage, support, and generate leads. You can even automate your customer support and reduce costs with a no-code virtual assistant that supports conversational journeys across your customers’ preferred channels.”
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